Privacy Policy
At Best Private LLC (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Best Private Limo app (the "App"). By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
1.1 Personal Information
When you create an account, make a booking, or use the App, we may collect personal information, such as:
Name
Email address
Phone number
Location data (for ride tracking and driver location purposes)
1.2 Usage Data
We collect information about how you access and use the App, including:
Device information (e.g., device model, operating system)
IP address
Browser type and version
App usage statistics (e.g., pages visited, time spent in the App)
Diagnostic data (e.g., crash logs, error reports)
1.3 Location Data
For the purpose of providing the ride-hailing services, we may collect and process real-time location data, including:
GPS location
Ride route details
This location data is essential for ride bookings, real-time tracking, and navigation purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide our services: To process bookings, provide ride-hailing services, and connect you with professional drivers.
To communicate with you: To send booking confirmations, updates, promotional offers, and other information related to your account or our services.
To improve our App: To analyze usage patterns, troubleshoot technical issues, enhance user experience, and improve the overall functionality of the App.
To process payments: To securely process payments for services booked through the App.
To personalize your experience: To offer recommendations, customized ride options, or promotional offers based on your preferences and usage history.
To ensure security: To protect our App and users from unauthorized access, fraud, or abuse.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 With Service Providers
We may share your personal information with third-party service providers who assist us in operating the App, providing services to you, or processing payments. These service providers are required to protect your information and use it only for the purposes for which it was shared.
3.2 With Drivers
For the purpose of fulfilling ride bookings, we share your information (such as your name, phone number, and ride details) with drivers who are providing services to you.
3.3 In Legal or Regulatory Compliance
We may disclose your information if required by law, such as to comply with legal obligations, respond to lawful requests by public authorities (e.g., a court or government agency), or to protect the rights, property, or safety of Best Private LLC, our users, or the public.
3.4 With Your Consent
We may share your information with other third parties with your explicit consent.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. We may retain some information (e.g., transaction records) for a longer period if necessary.
5. Security of Your Information
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding the personal information we hold about you, including:
6.1 Access and Correction
You may request access to the personal information we hold about you and ask us to correct or update any inaccurate or incomplete information.
6.2 Data Deletion
You may request that we delete your personal information, subject to certain legal obligations that may require us to retain some data.
6.3 Opt-Out of Marketing Communications
You may opt-out of receiving marketing communications by following the unsubscribe instructions in any marketing email or by contacting us directly.
6.4 Location Data
You can control the collection of location data by adjusting your device's settings. Please note that disabling location services may impact the functionality of the App (e.g., real-time ride tracking).
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with the App. Cookies are small files stored on your device that help us remember your preferences and improve app functionality. You can manage cookie settings through your device or browser settings.
8. Children’s Privacy
Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as soon as possible.
9. International Transfers
If you are using the App from outside [your country], please be aware that your information may be transferred to, stored, and processed in a country where our servers are located. By using the App, you consent to such transfers and processing.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our website, and the effective date will be updated accordingly. Continued use of the App after changes are made constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
BEST PRIVATE LLC
